Shipping and Delivery

Delivery to the desired address (invoice address);

During the online ordering process, the billing address is automatically changed to the shipping address. It is accepted in the delivery address step.

Your information about the delivery address is included in the order confirmation you will receive by e-mail after completing your online order.

Supplied with delivery note and invoice.

After your order is delivered to cargo, the Cargo Tracking link for your package will be sent to the e-mail address you specified within the following business day. Your order is considered completed when the cargo company sends you the Cargo Tracking Number via SMS.

Delivery to different delivery address

You can specify a different delivery address in the order step.

Your delivery address information is included in the order confirmation you will receive by e-mail after completing your online order.

You will be informed about your order via SMS by the contracted cargo company.

Recipient not found at delivery address

If there is no one at the delivery address, the cargo officer will leave you a note about this and then come a second time for delivery.

Please contact the cargo company when you see the incoming note. If the cargo company cannot reach you a second time, your product To Otoparçasan transmits back.

The contracted cargo company that carries out our orders can deliver to all over Turkey. However, product delivery may not be possible to villages, rural areas and places that cannot be reached by road.

If you think you may have problems with cargo delivery, please contact our Customer Services +90 552 310 40 55 before placing your order to find out whether delivery can be made to your address. In such cases, your order is usually brought to the nearest residential center and you are asked to come here and pick it up.

Delivery date and order tracking

Once your order is confirmed, it will be delivered to your address. You can receive your order from the cargo officer by presenting a photo ID and signature. If you are not at the delivery address, another person at the address can receive your order by presenting your ID.

The delivery date of the order you place through our online store is displayed on the cart page during the order. For orders made by phone, our sales representatives will inform you in person.

*This period may vary during campaign periods.